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Hello, I'm Christine

I've led end-to-end research shaping AI-driven solutions, e-commerce platforms, SaaS tools, and enterprise workflows, uncovering the "why" behind user behaviors and translating insights into evidence-based product decisions that actually make an impact.

Check Out Some of My Work

Selected projects that showcase some of the impact I've made.

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Streamlining a Complex Registration Process: Through UX Research

This case study outlines how critical usability issues were uncovered through two rounds of usability testing. Insights informed a streamlined redesign that improved clarity, reduced errors, and boosted successful registrations by 77%. 

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The AI Assistant: User-Centered Innovation in the UCaaS Space

Findings from in-depth user interviews, validated through a large-scale survey, shaped an AI assistant designed to meet real user needs. Early adoption metrics showed strong impact—92% user adoption and 84% reporting improved call engagement.

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Designing SMS Templates with Usability and Eye Tracking Insights

Through usability testing and in-lab eye-tracking, I identified key issues in the initial concept design of SMS templates—a feature for creating and re-using pre-written texts. Research insights informed key UI changes before launch, driving seamless feature adoption.

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RITE Testing: Optimizing an E-Commerce Shopping Flow

How I identified hidden friction in the buyer journey—and redirected the product roadmap toward the highest-impact improvements. 

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Let's talk!

I’d love to connect and build amazing user experiences together!

© 2025 by Christine Ramos

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